FAQ & Applications

Tenants & Providers FAQ

General Information

What is CASA?
CASA is a non-profit affordable housing developer and property manager. CASA’s mission is to develop and manage affordable housing, providing opportunities for successful living.
Can CASA provide emergency housing and/or financial assistance?
No.  CASA only provides permanent rental housing.
What types of housing does CASA have, and where are CASA apartments?
CASA operates both Supportive Housing and Workforce Housing rental units. CASA owns and manages over 400 apartments in Wake, Durham, and Orange Counties. Supportive Housing is designated for individuals or families with a disability.  Workforce Housing is designated for individuals and families who earn a modest wage. The two rental programs are administered differently.  Please see additional information about each below.

Supportive Housing

For individuals with a disability verified by a qualified professional.  Composes about 80% of CASA’s housing units.

What are the qualifications for CASA Supportive Housing?
CASA Supportive Housing is designated for individuals living with disabilities or families in which at least one member lives with a disability.  Beyond having a verifiable disability, additional qualifications vary by unit.  Factors that will determine eligibility for each unit may include veteran status, family size, income, history of homelessness, and rental subsidy status.
Why do some CASA apartments have different qualifications than others?
Qualifications are determined by the funding agreement in place for each property.  For example, some CASA apartments are designated only for veterans or for people who are homeless.
Does CASA accept housing vouchers?
A housing voucher is a government funded rental subsidy.  It may also be referred to as a Housing Choice voucher (formerly Section 8), Shelter + Care, or a HUD VASH for veterans. CASA does accept housing vouchers, and many CASA apartments offer a priority to applicants with one of these rental subsidies.  Many landlords in the Triangle will not accept housing subsidies, creating a crisis leading to unused vouchers and individuals trapped in homelessness.  Accepting vouchers allows CASA to invest in the development of additional units of rental housing for the more than 1,000 individuals in our applicant pool waiting for an affordable apartment.
Who can submit a Supportive Housing Application?
Anyone with a disability can apply for CASA Supportive Housing.  Any individual or agency who can provide support to an individual or family is welcome to assist an applicant with a Supportive Housing Application.  A supportive individual or agency may want to list their own information on that application so CASA is aware of this important source of support.  Please review CASA’s Supportive Housing Referral information page to learn more.  
How do I apply to CASA Supportive Housing?
CASA accepts Part I of our Supportive Housing Application year round. It is very important that applicants provide an update whenever there is a change in voucher or homeless status, income, family size, or address. Part I is not a complete application – when a matching unit becomes available, you will be invited to complete Part II of the Supportive Housing Application along with the required documentation. Be prepared to submit Part II and supporting documents within a limited amount of time if you are invited to do so.
What happens after I turn in my application for Supportive Housing?
Upon submitting Part I of the Supportive Housing Application, qualified applicants will be placed in an applicant pool.  Each apartment has a particular set of eligibility requirements.  Qualifications may or may not include income, family size, housing subsidy/voucher status, homelessness status, or veteran status. When a CASA apartment becomes available, CASA’s full applicant pool is searched for matching applicants, who will be invited to complete Part II of the Supportive Housing Application.  When matched with a vacancy, applicants will be mailed a letter informing them that they are invited to submit Part II of the Supportive Housing Application and supportive documentation.
How can I improve my chances of being matched with a CASA apartment?
CASA will only be able to inform you of a matching vacancy if we have accurate and current information on file.  You must inform CASA in writing of any changes to the following:

  1. Housing voucher status
  2. Income
  3. Family size
  4. Homeless status
  5. Address and contact information
  6. Support person or agency/contact information
How much rent do CASA tenants pay?
The majority of CASA tenants pay 30% of their income on rent.
Will a criminal background, poor credit, or a negative rental history disqualify me?

CASA does not complete a credit check or rental history check on supportive housing applicants.  A criminal background check will be completed for every applicant and reviewed along with the completed application.

How long does it take to get a CASA apartment?
Because each unit has different eligibility requirements, it is impossible to predict when you might be invited to submit a completed application for a CASA apartment.  CASA is a permanent housing program with fewer units than are needed to meet the demand for affordable housing.  Some applicants wait many years before moving into a CASA apartment.  You should explore other options while you are waiting to be matched to an available CASA unit.  
Are CASA apartments smoke free?

In 2017, CASA will phase in a smoke free policy for our apartments on the West Jones Street / Boylan Ave. campus.  Read more about our transition to smoke free housing here.

Where can I find other housing resources?

Contact the county where you live to find out more about services in your area:


  • Wake County Coordinated Intake: 919-861-1195
  • Durham and Wake County Behavioral Healthcare: website or 800-510-9132
  • Orange, Person, and Chatham County Cardinal Innovations: website or 919-913-4000 (toll free: 800-939-5911)


Workforce Housing

For individuals or families who earn a modest wage.  Composes about 20% of CASA’s housing units.

What is CASA Workforce Housing?
Approximately 20% of CASA housing units are designated for individuals or families who earn a modest wage.  Total household income in workforce units must be greater than $16,000 annually (additional income requirements vary by property).  
What are the qualifications for CASA Workforce Housing?
CASA Workforce Housing is available to individuals or families who fall within the income eligibility bracket determined for each property.  Workforce applications include a credit check, rental check, and criminal history background check.  
How do I apply for CASA Workforce Housing?
Workforce Housing applications are accepted only when a unit becomes available.  There is no waiting list or applicant pool for CASA Workforce Housing.  Applications for Workforce Housing will be processed on a first come, first served basis.  
What happens when I apply for Workforce Housing?
When you turn in your application, you’ll need to provide a $100 holding fee to secure the unit while your application is being processed.  You’ll be notified about whether or not you were approved for an apartment.  If you are approved for a Workforce Housing unit, the $100 holding fee will be applied toward your security deposit.  
Where can I find information about CASA Workforce Housing vacancies?
CASA Workforce Housing vacancies will be posted on Craigslist and SocialServe.  
Where can I find a Workforce Housing application?
A link to the Workforce Housing application will be available with each vacancy posting.  
Does CASA accept housing vouchers?
CASA will accept housing vouchers at our workforce units.  To maintain mixed income communities, CASA limits the number of units that can be matched with a housing voucher.  

Support CASA

Does your group or corporation support non-profits?  Are you looking to volunteer or advocate for CASA?  Visit our Support CASA page to learn how you can help, or simply Donate Now online.  And thank you!

Support CASADonate Now

CASA is a 501(c)3 nonprofit organization.

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